Refund policy

Refund and Return Policy

Thank you for shopping with us. Please read our policy carefully before making a purchase. By completing a purchase, you acknowledge and agree to the terms outlined below.

All Sales Are Final
All items purchased from our store are considered final sale. We do not accept returns or issue refunds for change of mind, buyer’s remorse, or any decision to cancel an order after it has been placed. Please ensure that you carefully review your order before completing the checkout process.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receipt at nightsigil1@outlook.com with your order number, a detailed description of the issue, and photos if applicable. We will review your claim and may provide a replacement or alternative solution at our discretion.

Incorrect Orders
In the rare case that you receive an incorrect item due to a fulfillment error, please reach out to nightsigil1@outlook.com within 7 days of receiving your order. Include your order number and a description of the mistake. We will work with you to resolve the issue, which may include sending the correct item.

Non-Returnable Items
All items are non-returnable unless they are defective or sent incorrectly. This includes, but is not limited to, personalized items, clearance items, and items sold during special promotions.

Contact Us
If you have any questions regarding your order, or believe your purchase qualifies for an exception due to damage or error, please contact us promptly at nightsigil1@outlook.com. We aim to respond within 2 business days.

By placing an order with us, you acknowledge that you have read and understood our policy and agree to these terms.